PI Claims Handler

We are recruiting for a PI Claims Handler for a Liverpool based legal firm.


 This role requires:

  • Minimum of two years PI claims handling experience within an insurer or legal environment in either motor/EL/PL disciplines
  • Excellent communication skills
  • Ability to effectively manage a high work load of both PI and Non PI claims/Incidents
  • Good IT skills are essential.

Key responsibilities for the role of the PI Claims Handler are split into four distinct areas:-

Client Service

  • Act as client point of contact.
  • Report successes/defeats.
  • Establish effective rapport with client.
  • Attend regular depot/Op-Co meetings.
  • Identify and improve areas of potential weakness

Case Handling –

  • Avoidance of unnecessary litigation.
  • Completion of 90 day review within 5 days of allocation.
  • Report all incidents involving vulnerable parties and of a potentially serious/costly nature as detailed in the (TPG).
  • Reserve in accordance with the (TPG)

IRF / Post action –

  • IRF – review and update within 48 hours of allocation
  • All letters / e-mails to be dealt with in line with CPR or MOJ guidelines, whichever is appropriate.
  • Letters where financial impact – within 5 days
  • All other post – within 10 days
  • Summons – within 24 hours

Figtree –

  • Reserves to be allocated on “most likely outcome” at all times
  • All system information to be input & updated as required.
  • Proactive use of Figtree notes / letters and diary system.


  • Maintain and report where appropriate accurate unit data
  • Report  accurate weekly incoming and outstanding postal figures
  • Report outstanding diary events

For more information on this role, please contact [email protected]