Personal Injury Claims Handler

ACS are currently recruiting for a Personal Injury Claims Handler based in Merseyside.

Key responsibilities for this role will include but not be limited to,

  • Client Service
  • Case Handling
  • IRF/Post Action
  • Training
  • Health & Safety
  • Establish effective rapport with client.
  • Attend regular depot/opco meetings.
  • Act as client point of contact.
  • Report successes/defeats.
  • Identify and improve areas of potential weakness
  • Report all incidents involving vulnerable parties and of a potentially serious/costly nature as detailed in the (TPG).
  • Figtree
  • Reporting
  • File Allocation
  • Reserve in accordance with the (TPG)
  • IRF – review and update within 48 hours of allocation
  • All letters / e-mails to be dealt with in line with CPR or MOJ guidelines, whichever is appropriate.
  • Avoidance of unnecessary litigation.
  • Completion of 90 day review within 5 days of allocation.
  • Maintain and report where appropriate accurate unit data
  • Report  accurate weekly incoming and outstanding postal figures
  • Report outstanding diary events


 This role requires:

  • Minimum of two years PI claims handling experience within an insurer or legal environment in either motor/EL/PL disciplines
  • Ability to effectively manage a high work load of both PI and Non PI claims/Incidents
  • Good IT skills are essential.
  • Excellent communication skills

For more information on this role, please contact [email protected]