Post Completions Assistant

ACS are currently recruiting for a Post Completions Assistant for a Merseyside based firm.

Working within our New Business team, our New Business Assistants play a valuable part in contributing to the first class service provided to our introducers and clients in residential conveyancing matters.

Main Duties & Responsibilities:

  • To complete a range of new business administrative tasks associated with Initial Welcome Calls, matter creation and issuing of initial documents efficiently, accurately and within specified timescales outlined in our Service Level Agreements
  • Proactively liaising with clients, introducers, and agents to ensure that enquiries can progressed speedily to ensure conversion of the enquiry into an instruction
  • Production of accurate comprehensive initial documentation for clients
  • Chasing outstanding information required such as completed starter packs, copies of client identification, sale memoranda, landlord’s details and if appropriate clients’ initial payments on account
  • Proactive Management of a pipeline of Enquiry cases to maximise the conversion of the enquiries into instructions and to ensure files are opened within agreed SLA timescales.
  • Ensuring that inbound calls are answered and appropriately dealt with within agreed SLA’s
  • Ensuring that outbound welcome calls are made on all new matters within agreed SLA’s and recorded on the case file as evidence of the same.
  • Ensuring that, as appropriate, all incoming post is categorised and logged to the associated case file within the agreed SLA’s
  • Identifying Opportunities to improve service delivery or win new business
  • Actively contributing to the achievement of individual and team targets on a monthly basis

Skills, Experience & Knowledge:

  • Shows willingness to learn, whilst recognising limits of ability and when to seek advice
  • Highly organised – able to work under pressure and to strict deadlines / timescales
  • Excellent customer service and communication (both verbally and in writing) skills
  • Demonstrates the ability to ensure that customer needs are paramount, whilst recognising business need
  • Self-motivated, enthusiastic and committed
  • A strong team player – understands the dynamics of working in a team and has the ability to support other team members
  • Demonstrates excellent accuracy and attention to detail
  • Proficient mathematical skills
  • Excellent  I.T skills, including experience of MS Word, Excel and Outlook

For more information on this role, please contact [email protected]