Client First Response Team Member

This is a fantastic opportunity to join a dynamic customer service team of a law firm in Cheshire.

The role is an interesting and varied customer facing position in offering frontline client contact and support using latest technology and case management software.  This is an excellent opportunity for someone who is embarking on a legal career and needs solid entry level case management experience at the coalface, speaking directly to prospective clients or someone who has proved successful customer service experience and wants to keep using their transferable skills in a different environment.

Successful candidates will,

  • Experience inbound and outbound contact with new and existing clients via telephone.
  • Email, advising clients on new claims.
  • Review and collate client information and documentation.
  • Prepare cases in readiness for claim submission.
  • Deal with other professional services and providers related to cases
  • Process all related claims within the Operations Department.
  • Liaise and work with internal customers and departments.

It is desirable that you are fully conversant with Microsoft Office Suite.

Situated within a dynamic, pro-active team this would suit a responsible, flexible and adaptable individual with a ‘can do’ attitude who is capable of multi-tasking in a number of disciplines.

Suitable applicants will have a personable and friendly manner, enjoy speaking with people and the ability and desire to engage with prospective clients in their matters.

Full time permanent position.

Salary: £15,000 to £20,000

For more information on this role, please contact [email protected]

We can appreciate how stressful and difficult it is to find a vacancy, but you can be sure that our consultants are doing the best to find the right vacancy for you. We try to help all levels of staff and strive to find your perfect role, temporary or permanent. With our experience and our relationships already in place with Clients already in place, we can find your next appointment.

Ideally we would like to meet you in person to understand and build a relationship with you, as we know that there is more than just matching your CV with the vacancy. We can learn and understand what you want, like or dislike and need in a vacancy.

Our consultants believe quality and service form the foundation of your success. We have skilled consultants able to assist you with advice on what to expect in your interview.