We are looking for a Claims Handler for a Liverpool based legal firm.

Duties will include, but not be limited to:

  • Effectively and efficiently manage a caseload of pre-litigated  ULR motor claims from inception to settlement
  • Support delivery of consistently high levels of service and productivity
  • To work closely with colleagues within the firm to deliver consistently high levels of service
  • Efficient use of outbound telephone calls
  • Continuously drive improvement in the service delivery to clients
  • Continually adhere to client specific protocols and best practice
  • Support the firms values and policies in a professional manner
  • Input accurate data and ensure data maintenance
  • Interact and communicate with clients
  • Effectively identify matters for litigation
  • Identify own training needs and to request appropriate training to meet own performance targets
  • Be supportive of change within the claims handling teams
  • Actively create a supportive and respectful working environment

Candidate Requirements

  • Experience of dealing with motor ULR claims
  • Experience of dealing with clients
  • Knowledge and Experience of using Microsoft Word, Excel and email
  • Customer service experience
  • Excellent attention to detail
  • Negotiation skills
  • Communication skills
  • Organisational skills
  • Excellent time keeping skills
  • The ability to work as a team and independently
  • The ability to manage own workload
  • Produces work showing an understanding of relevant facts, case law and research
  • Demonstrates competence in own area of expertise
  • Goes the extra mile for the client

Temporary 3 month contract

Salary £12,750 – £15,750

For more information please contact [email protected]