We are looking for a Call Centre Auditor to join a Wirral based legal firm.
- Measuring service delivery and employee competence by listening to calls.
- Drive initiatives to improve service delivery and QA scores, ensuring TCF elements are continually embedded
- Drive coaching interventions to improve individual performance through increasing the competence of people.
- Promotes a positive working culture that supports business success.
Permanent full-time role
Salary dependant on experience
For more information please contact [email protected]