Our client is looking for a Receptionist/Operations Clerk for their firm on the Wirral.

Reception Role:

Duties will include:

• To process all incoming telephone calls with no undue delay and in a courteous, helpful and professional manner.
• The welcoming of visitors to the building in a polite, helpful, friendly and professional manner.
• Informing the relevant parties that visitors have arrived.
• The booking of internal meeting rooms using the IT systems.
• Ensuring the reception and meeting room areas are immaculately kept at all times.
• Working as part of a team and using own initiative to ensure a seamless service for all clients/visitors.
• The role encompasses a high degree of responsibility to project the image and ethos of the firm at all times.
• To supervise all reception staff to ensure the above is being adhered to.
• Assisting with ensuring that internal and external mail is distributed effectively.
• To assist the Practice Management and IT departments with the facilities management of services and processes.

Operations Clerk Role:

Duties will include:

• Assisting the Operations departments with various administration duties – this includes the Practice Management, Accounts, Marketing and IT Departments.
• Assisting with credit control procedures and processes.
• Assisting with archiving files and administration of archiving.
• Updating of contact lists.
• Scheduling meeting rooms and providing refreshments.
• Collecting and distributing post and court deliveries.
• Some data entry duties will be included.
• To assist with health and safety.
• Managing all postal duties.
• Booking couriers.
• Filing, photocopying and binding.

Successful candidate should have the following attributes,

• Previous reception/front of house duties.
• Previous administration experience.
• Excellent communication skills, both oral and written.
• Excellent customer service skills.
• Well organised, with a clear and professional manner.
• Well presented, punctual, confident, friendly, helpful and self-motivated.
• Flexible in your working approach with the ability to multi-task and prioritise workloads.
• Fully trained on modern telephone systems.
• Exceptional interpersonal and communication skills, especially in the context of client care and the ability to communicate effectively with a wide range of people.
• To use own initiative but to understand the role of teamwork in providing a quality service.
• High levels of attention to detail.
• High levels of confidentiality and security of the firm’s and client documentation and information.
• Trustworthy and reliable.
• Good working knowledge of MS Windows, Office, Excel and PowerPoint.
• To have a professional and polished personal presentation and to take pride in your appearance.
• Excellent IT and administrative skills.
• To be motivated, enthusiastic and take a proactive approach to work.
• High levels of confidentiality and security of the firm’s and client documentation and information.

For more information on this role, please contact [email protected]

All Applicants will be reviewed within the next working day and successful applicants will be acknowledged within 2 working days.