Portal Fee Earner

ACS are recruiting for Portal Fee Earners for our clients firm in Cheshire.

Successful candidate must have experience in Portal stages 1,2 and 3.

Duties will include,

  • Management of the claims, progressing to settlement or Litigation as quickly as possible
  • Providing the highest standard of client care and recognising the importance of this to the claim, the client’s recovery, and our business ethos.
  • Ensure dropped out cases are referred to Team Leader.
  • Seek the guidance of the Team Leader, when required.
  • Cover a shift rota pattern for evening work, when required.
  • Represent the firm in a professional manner in all dealings with both internal and external parties.
  • Developing understanding of the entire claims process relating to insurers, vehicle repairs, accident management, Police involvement, treatment providers, etc
  • Proactive management of ‘paperless’ caseload using the Eclipse Proclaim system
  • Ensure file issues/delays are escalated to Team Leader.
  • Working in accordance with all of the firm’s policies and procedures.

Successful candidates must have,

  • Excellent level of communication skills for written (particularly email), telephone and personal communication.
  • High level of attention to detail and ability to input and interpret data accurately.
  • Knowledge of Civil Procedure Rules pre-action personal injury protocol and MoJ low-value claims process.
  • Knowledge of quantum for personal injury claims.
  • Experience of managing your own caseload of personal injury claims for a law firm or insurer.

For more information on this role, please contact [email protected]