We are currently looking for an experienced IT Support Assistant for a law firm in Cheshire.
Successful candidate will be first line support for the IT helpdesk including;
- Network and hardware support
- Proclaim case management support
- RTA Claims Portal troubleshooting
- Microsoft software support
- Liaise with support companies
- Creating and/or running basic reports and management information from Proclaim
Role will also include minor development in Proclaim and maintaining workflow documents accordingly including;
- Maintaining the Proclaim names & address table
- Adding and amending templates
- Correcting errors in the workflow
- Implementing minor workflows
- Testing changes to processes or new processes within Proclaim
- Managing software upgrades
- Maintaining IT stock control document
- Basic PC maintenance including moving PCs, installing new PCs, installing software onto existing PCs, installing printers onto PC
- Daily checks of the network and servers
- Maintaining the phone system
- Escalating any problems to the IT manager or a director as appropriate
Salary depending on experience.
For more information on this role, please contact [email protected]