Holiday Illness Claims Handler

ACS are recruiting for a Claims Handler for the Holiday Illness team of our clients Cheshire based firm.

To represent clients who have suffered with an illness whilst on a holiday abroad in order to obtain compensation effectively on their behalf.

Core Activities

  • Vetting the claim to ensure relevant criteria is met in relation to liability, causation and quantum
  • Instructing medical experts
  • Monitoring claims on a daily basis and taking appropriate action where necessary
  • Instructing and corresponding with foreign experts in relation to local standard reports.
  • Arranging for the translation of foreign documentation
  • Sending out relevant letters to clients, witnesses, employers, etc.
  • Assess and review booking documentation
  • Action Tasks on a daily basis
  • Inbound and outbound client contact throughout their claim
  • Reviewing medical records, medical reports etc.
  • To prepare and calculate Schedules of Loss setting out losses incurred as a result of the illness including loss of enjoyment of the holiday
  • Liaising with Insurance Companies verbally and written
  • Carrying out checks on the internet such as Trip advisor and newspapers for similar illnesses
  • To successfully settle the client’s compensation claim when appropriate
  • Issuing and managing litigated files
  • Instructing and corresponding with Counsel

Preferable Skills

  • Legal Knowledge of Pre-Action Protocol and Court Process along with knowledge of Court Documents


  • Software: Word, Outlook, Excel, Proclaim
  • Attention to detail
  • Organisation and admin skills
  • Communication skills: written and verbal
  • Ability to work individually or part as a team
  • Research and investigative skills

Preferred Knowledge

  • Legal knowledge of running a caseload and the Pre-Action Protocol applicable to claims outside of England and Wales
  • Internal and external documentation and claims handling processes


  • Claims Industry dealing with both non-litigated
  • PC use
  • Telephone Use

For more information on this role, please contact [email protected]