We are currently recruiting for a Senior Fraud Claims Specialist for a Liverpool based firm.

Duties will include, but not be limited to,

• Meet time and income contribution targets set
• Meet relevant KPI’s
• Maintain accurate Claims Management System records
• Maintain files in accordance with client SLA’s, internal processes and supervision procedures
• Make prompt and correct decisions on whether to pay or repudiate claims
• Drafting appropriate documentation
• Liaise with clients and opponent solicitors
• Assist with both internal & external auditing
• Continually keep Managers abreast of any client changes and issues
• Maintenance of management information in accordance with client requirements
• Ensure quality, service standards and productivity levels are maintained to a high standard
• Carry out supervisory tasks appropriate to level and as per management instructions
• Identify and deal with indemnity issues appropriately
• Accurately interpret Netfoil and other intelligence services

Candidate Requirements

• Fraud defendant and motor claims experience for a variety of clients is essential
• Motor claims experience to include LVI, credit hire and indemnity issues
• Experience in the evaluation, negotiation and settlement of validated claims
• Experience of managing own caseload
• Ability to work as part of a team and independently
• Prioritise workload and organise own work effectively
• Adhere to internal guidelines and procedures
• Know when to seek guidance and do so effectively
• Flexible approach to work
• Exercise commercial awareness when carrying out all tasks

For more information on this role, please contact [email protected]