We are looking for an FNOL/Claims Handler for a Merseyside based solicitors firm.

Successful candidate must have,

  • Understanding of motor claims, motor insurance and the processes involved in pursuing a claim.
  • The ability to complete initial investigations into cases with police, witnesses, client’s insurer etc.
  • Efficiency and accuracy when inputting and registering new motor claims on behalf of the client.
  • The ability to manage a repair / hire process and up sell services.
  • An understanding of liability and personal injury
  • An ability to make decisions and take calculated risks.
  • Effective time and workload management.
  • Assess when outside agencies should be brought into the case, i.e sign up assistance, engineers and rehabilitation agents.

Job will include but not be limited to,

  • Generate agreements, letters and questionnaires for all parties involved in each claim.
  • Updating the claims management system to note the type of claim, funding arrangements, injury type etc for management monitoring.
  • Contacting the client regularly in order to obtain instructions by way of the signed agreements.
  • Monitoring files for closure requirements.
  • Completing a final file review before the file is transferred to the legal teams.

For more information please contact [email protected]