Flight Delay Legal Assistant
We are recruiting for a Flight Delay Legal Assistant for a firm in Manchester.
Reporting directly to the Principal Solicitor; this is a result focussed role and to be a part of our fast paced and dynamic firm.
The candidate must be thorough and efficient and be able to work under pressure in a high-volume environment where accuracy is essential and will need to demonstrate:
- 12 months’ experience in a Flight Delay position
- Ideally some interest or knowledge of travel, airlines or similar compensation claims OR a background in legal claims investigations
- Initiative, analytical skills and the ability to read and understand information quickly
- Capable of working to deadlines with strong organisational skills
- Methodical with attention to detail
- Flexible and enthusiastic
Primary responsibilities will include, but not be limited to:
- Checking and review of initial information
- Keeping individual client database/files up to date
- Liaising between clients and third parties to obtain evidence and supporting documents
- Contacting airlines, travel providers and booking agents to confirm information
- Identifying and processing files to be rejected
- Checking recording of important dates (e.g. limitation)
- Dealing with incoming calls and enquiries via phone, email and letter
- Typing and formatting confidential documents and correspondence
- Develop working relationships with new claim sources and establish best practices when accepting new claims
- Training of new and current staff members
- Updating the case management systems and maintaining accurate files
For more information on this role, please contact [email protected]
