First Response Advisor

We are currently recruiting for a First Response Advisor for the Personal Injury Department of our clients firm on Merseyside.

The role will also offer full support to a team of RTA Portal Fee Earners and the Management Team by conducting a variety of tasks in a professional and efficient manner to assist in the smooth running of cases.

Duties will include,

  • Liaising with clients and brokers
  • Take/make telephone calls
  • Liaising with Fee Earners
  • Accurately recording information onto the case management system
  • Excellent telephone manner and communication skills
  • Taking direct calls from new Clients
  • Obtaining full details of the client’s claim
  • Opening new claims
  • Assisting with other related administrative duties as and when required
  • Working with and assisting the Portal Team

Successful candidates will have an excellent telephone manner and strong communication/organisational skills.

A good standard of PC/Keyboard skills (minimum 30 wpm) are essential. As well as being customer focused, candidates must be able to work as part of a team and have the ability to liaise with people throughout all levels of the organisation.

For more information on this role, please contact [email protected]