Customer Service Advisor

ACS are recruiting for a Customer Service Advisor for a law firm in Manchester.

Duties will include, but not be limited to,

  • To efficiently chase outstanding debts by telephone, fax, letter and email.
  • To follow the process flow throughout the lifecycle of the claim.
  • Accurately maintain records of customer contact and diarising follow up contact.
  • Accurately deal and liaise with other internal departments on any associated queries raised.
  • Liaise with other departments and employees as appropriate to ensure the efficiency of the recovery process.
  • Developing good working relations with all contacts in order to meet customer and regulatory requirements.
  • Always working towards achieving department/personal SLA’s and targets.

Qualifications, Knowledge and Experience,


  • GCSE English and Maths or equivalent
  • A minimum of 9-12 months previous experience of working within the insurance industry environment.
  • Persuasive communicator and negotiator – able to deal with awkward situations in a calm and friendly manner.
  • A positive and self-confident approach displaying composure under pressure when dealing with third parties and customers as representatives of the Company.
  • Ability to utilise sales techniques when dealing with third party insurers to ensure the quick recovery of our outlay.


  • The ability to recognise and deal with problematic claims and or refer them to more senior members of staff for appropriate action.
  • Well organised and able to work with little supervision.
  • A willingness to offer suggestions where problems may be identified.
  • Understanding of ABI GTA
  • Understanding of hire rates

Salary £15,500

37.5 hours a week on a 8.00am-6.30pm shift pattern

For more information on this role, please contact [email protected]