Cost Department Manager

We are currently recruiting for a Manager for the Cost Department of our clients firm in Liverpool.

Principal Responsibilities

  • To manage resourcing and workloads across the Costs department.
  • To ensure understanding and compliance with internal SLAs, policies and procedures.
  • To review best practice across the Costs team, and implement any changes as and when needed.
  • To provide full supervisory support and guidance on technical issues involving costs negotiation and litigation.
  • To ensure any IT developments are appropriately implemented
  • To provide training across the firm as and when needed.
  • Ensure the teams deliver an excellent level of customer service, are managing the clients’ expectations and proactively progressing claims.
  • Manage team performance in line with business and team objectives, be accountable for their financial performance and delivery against the agreed KPIs.
  • Conduct monthly, documented 1-2-1 meetings, and quarterly reviews for all team members.
  • To provide effective people management to the costs team and drive the right behaviours.
  • To ensure that the teams are achieving the right outcome for clients and optimising savings.
  • To ensure that SLA are complied with
  • Managing the risk across the Department including completion of Supervisor entries, producing and monitoring relevant reports such as Not Worked on (NWOs) etc.
  • To highlight any potential risks to senior management and the Compliance department.
  • To review and analyse MI and provide reports as and when necessary.
  • Identify and provide and training needs across the department
  • Keep up to date with all industry changes including case law, legislation and other matters of relevance.
  • Liaise with Senior Management and HR regarding any staff issues.
  • Handle complaints in accordance with the firm’s internal Complaints Procedure.
  • To undertake any other tasks as deemed relevant and reasonable by the business.

For more information on this role, please contact [email protected]