URL Motor Claims Handler

We are currently recruiting for a URL Motor Claims Handler for a Liverpool based legal firm.

Key duties include, but are not limited to:

  • To effectively and efficiently manage a caseload of pre-litigated¬† ULR motor claims from inception to settlement
  • Interact and communicate with clients
  • Effectively identify matters for litigation
  • Efficient use of outbound telephone calls
  • To continuously drive improvement in the service delivery to clients
  • To continually adhere to client specific protocols and best practice
  • To support the firms values and policies in a professional manner
  • Identify own training needs and to request appropriate training to meet own performance targets
  • To support delivery of consistently high levels of service and productivity
  • To work closely with colleagues within the firm to deliver consistently high levels of service
  • To input accurate data and ensure data maintenance
  • To be supportive of change within the claims handling teams
  • To actively create a supportive and respectful working environment
  • Produces work showing an understanding of relevant facts, case law and research

Candidate Requirements

  • Experience of dealing with motor ULR claims
  • Experience of dealing with clients
  • Experience of using Microsoft Word, Excel and email
  • Customer service experience
  • Excellent time keeping skills
  • The ability to work as a team and independently
  • The ability to manage own workload
  • Excellent attention to detail
  • Negotiation skills
  • Communication skills
  • Organisational skills

For more information on this role, please contact stephanie@acs-recruitment.co.uk

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