We are looking for a Team Manager for our clients firm in the Wirral.

Principal Responsibilities,

  •  Manage team manager performance in line with business and team objectives, be accountable for their financial performance and delivery against the agreed KPIs.
  • Conduct monthly, documented 1-2-1 meetings, and quarterly reviews for all team managers and own team members (if any).
  • To provide effective people management to the Defence team managers and drive the right behaviours.
  • To ensure that the teams are achieving the right outcome for clients and optimising savings.
  • To ensure that SLA are complied with
  • To manage resourcing and workloads across the Defendant team, including recruitment.
  • To ensure understanding and compliance with internal SLAs, policies and procedures.
  • To provide full supervisory support and guidance on technical issues involving quantum, liability and litigation.To ensure any IT developments are appropriately implemented
  • Ensure the teams deliver an excellent level of customer service, are managing the clients’ expectations and proactively progressing claims.
  • Managing the risk across the Defence Teams including completion of Supervisor entries, producing and monitoring relevant reports such as Not Worked on (NWOs) and Limitations.
  • To highlight any potential risks to senior management and the Compliance department.
  • To review and complete all agreed management checks, such as Directions, audits and Limitation supervisor entries and analyse daily MI.
  • Liaise with Senior Management and HR regarding any staff issues.
  • Handle complaints in accordance with the firm’s internal Complaints Procedure.
  • To undertake any other tasks as deemed relevant and reasonable by the business.
  • Ensuring all SLAs are complied with
  • Ensuring CRU certificates are obtained on all files
  • Fee Income and profit costs
  • Time recording
  • Average case turnaround times Cases closed without profit, with disbursement expenditure and write offs
    Compliance with audit requirements
  • Your performance will be reviewed on a regular basis through one-to-one meetings with the Head of Department.

Successful candidate must,

  • Be a qualified Solicitor, Member/Fellow of CILEx or experienced Case handler with at least 5 years’ case handling experience in the personal injury sector.
  • Have the ability to compile and analyse data and take action according to the results
  • Bommercially minded, and able to see opportunities to optimise outcomes on cases, both for the client and the firm.
  • Have previous team management experience to include achieving objectives, performance management, motivating staff.

For more information on this role, please contact stephanie@acs-recruitment.co.uk