Recoveries Handler

We are recruiting for a Recoveries Handler on behalf of our clients Chester based firm.

Key Responsibilities and Accountabilities

  • To successfully manage a caseload of files – through thorough investigation of the claim and accuracy of the information
  • To gather documentation from the client/repairing garage/engineer to establish Client’s claim
  • Work as part of the Recoveries team recovering debt from clients’ or third parties.
  • Check all information is correct to enable successful and quick recovery from the third party
  • To pursue client’s or insurers for the recovery of debt in the appropriate manner and in accordance with SRA/legal guidelines
  • Other tasks as deemed appropriate as and when required in relation to the operation of the business.
  • Discuss liability and liaise with claims department to gather all relevant information to argue any disputes with third party insurers
  • To maintain relevant service standard

Skills, knowledge, qualifications required for job

  • A high level of organisation
  • Able to build rapport and establish relationships
  • Previous customer service experience
  • Capable of gathering, organising and managing information
  • Ability to multi-task & deal with several actions/ cases simultaneously
  • Team working and working to tight deadline
  • Excellent written and verbal communication skills
  • Able to display good numeracy skills
  • Be eager to learn showing a positive, proactive, can do approach
  • Must be a Driver or currently learning to drive
  • An understanding of the RTA claims processes useful but not essential
  • Working within a Motor Claims /Credit Hire environment is desirable yet not essential.
  • RTA/ABI knowledge useful but not essential
  • Good understanding of debt recovery.

For more information on this role, please contact gabriella@acs-recruitment.co.uk