Receptionist – Operations Clerk

We are currently looking for a Receptionist – Operations Clerk for a Wirral based firm of solicitors.

Duties will include:

  • To process all incoming telephone calls with no undue delay and in a courteous, helpful and professional manner.
  • The welcoming of visitors to the building in a polite, helpful, friendly and professional manner.
  • Managing all postal duties.
  • Booking couriers.
  • Filing, photocopying and binding.
  • Informing the relevant parties that visitors have arrived.
  • The booking of internal meeting rooms using the IT systems.
  • Ensuring the reception and meeting room areas are immaculately kept at all times.
  • Working as part of a team and using own initiative to ensure a seamless service for all clients/visitors.
  • The role encompasses a high degree of responsibility to project the image and ethos of the firm at all times.
  • Collecting and distributing post and court deliveries.
  • Some data entry duties will be included.
  • To supervise all reception staff to ensure the above is being adhered to.
  • Assisting with ensuring that internal and external mail is distributed effectively.
  • Assisting the Operations departments with various administration duties – this includes the Practice Management, Accounts, Marketing and IT Departments.
  • Assisting with credit control procedures and processes.
  • Assisting with archiving files and administration of archiving.
  • Updating of contact lists.
  • Scheduling meeting rooms and providing refreshments.
  • Helping to ensure the smooth running of the office.
  • To assist with supplies control (stationery, refreshments and general supplies).
  • To assist with health and safety.

To be considered for this excellent opportunity, the attributes required are:

  • Previous reception/front of house duties.
  • Previous administration experience.
  • Excellent communication skills, both oral and written.
  • Well organised, with a clear and professional manner.
  • Well presented, punctual, confident, friendly, helpful and self-motivated.
  • Flexible in your working approach with the ability to multi-task and prioritise workloads.
  • Fully trained on modern telephone systems.
  • Exceptional interpersonal and communication skills, especially in the context of client care and the ability to communicate effectively with a wide range of people.
  • To have a professional and polished personal presentation and to take pride in your appearance.
  • Excellent IT and administrative skills.
  • Excellent customer service skills.
  • Ability to form good relationships with customers and colleagues and to work as part of an effective team.
  • Good working knowledge of MS Windows, Office, Excel and PowerPoint.
  • High levels of confidentiality and security of the firm’s and client documentation and information.

For more information on this role, please contact stephanie@acs-recruitment.co.uk