Portal Team Manager

We are recruiting for a Portal Team Manager to join our clients firm in West Sussex.

Principal Responsibilities

  • To provide full supervisory support and guidance on technical issues involving quantum, liability and litigation.
  • Conduct regular 1-2-1 meetings, and quarterly reviews for all team members and fully document them.
  • Ensure the team delivers an excellent level of customer service, is managing the client’s expectations and proactively progressing their claim.
  • Managing the risk within your team including completion of Supervisor entries, producing and monitoring relevant reports such as Not Worked on (NWOs) and Limitations.
  • To highlight any potential risks to senior management and the Compliance department.
  • To review and complete all agreed management checks, such as Directions, audits and Limitation supervisor entries and analyse daily MI.
  • To provide effective people management to the team and drive the right behaviours
  • To ensure that the team are achieving the right outcome for clients and optimising each client’s claim.
  • Monitor workloads and allocate work as necessary.
  • To ensure understanding and compliance with internal SLAs, policies and procedures.
  • Manage team performance in line with business and team objectives, be accountable for their financial performance and delivery against the agreed KPIs.
  • Keep up to date with all industry changes including case law, legislation and other matters of relevance.
  • Liaise with Senior Management and HR regarding any staff issues.
  • Handle complaints in accordance with the firm’s internal Complaints Procedure.
  • To undertake any other tasks as deemed relevant and reasonable by the business.

Key Performance Indicators

The following KPIs will apply; this list is not exhaustive and may change as the business develops:

  • Time recording
  • Average case turnaround
  • Fee Income and profit costs
  • Litigation and Settlement rates
  • Cases closed without profit, with disbursement expenditure and write offs
  • Client retention
  • Compliance with SLAs and audit requirements

Successful candidate must be a Qualified Solicitor, Member/fellow of CILEx or experienced Case handler with at least 5 years’ case handling experience in the personal injury sector.

For more information on this role please contact gabriella@acs-recruitment.co.uk

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