We are currently recruiting for an IT Support Assistant for a legal firm in Cheshire.

Duties will include but not be limited to,

  • Network and hardware support
  • Proclaim case management support
  • RTA Claims Portal troubleshooting
  • Microsoft software support
  • Liaise with support companies
  • Creating and/or running basic reports and management information from Proclaim
  • Testing changes to processes or new processes within Proclaim
  • Managing software upgrades
  • Maintaining IT stock control document
  • Basic PC maintenance including moving PCs, installing new PCs, installing software onto existing PCs, installing printers onto PC
  • Daily checks of the network and servers
  • Maintaining the phone system

Escalating any problems to the IT manager or a director as appropriateMinor development in Proclaim and maintaining workflow documents accordingly including;

  • Maintaining the Proclaim names & address table
  • Adding and amending templates
  • Correcting errors in the workflow
  • Implementing minor workflows

Full-time permanent role

For more information please contact Stephanie@acs-recruitment.co.uk