Flight Delay Legal Assistant

We are recruiting for a Flight Delay Legal Assistant for a firm in Manchester.

Reporting directly to the Principal Solicitor; this is a result focussed role and to be a part of our fast paced and dynamic firm.

The candidate must be thorough and efficient and be able to work under pressure in a high-volume environment where accuracy is essential and will need to demonstrate:

  • 12 months’ experience in a Flight Delay position
  • Ideally some interest or knowledge of travel, airlines or similar compensation claims OR a background in legal claims investigations
  • Initiative, analytical skills and the ability to read and understand information quickly
  • Capable of working to deadlines with strong organisational skills
  • Methodical with attention to detail
  • Flexible and enthusiastic

Primary responsibilities will include, but not be limited to:

  • Checking and review of initial information
  • Keeping individual client database/files up to date
  • Liaising between clients and third parties to obtain evidence and supporting documents
  • Contacting airlines, travel providers and booking agents to confirm information
  • Identifying and processing files to be rejected
  • Checking recording of important dates (e.g. limitation)
  • Dealing with incoming calls and enquiries via phone, email and letter
  • Typing and formatting confidential documents and correspondence
  • Develop working relationships with new claim sources and establish best practices when accepting new claims
  • Training of new and current staff members
  • Updating the case management systems and maintaining accurate files

For more information on this role, please contact stephanie@acs-recruitment.co.uk