First Response Advisor

We are currently recruiting for a First Response Advisor to work in the Travel Department of our clients firm in Liverpool.

To engage in first contact with potential clients looking to pursue a claim for holiday illness/injury, explaining the legal process whilst maintaining professionalism and client care.

Key tasks will include,

  • Securing and recording accurately mandatory information required for the purpose of the letter of claim and running of the case
  • To strictly follow our in-house vetting criteria
  • To accurately identify and record funding requirements and make pro-active enquiries to identify BTE if so required.
  • Delivering results through the achievement of personal targets
  • The ability to deal with various different sources of work and keep a detailed note of each
  • To prioritise and organise workload to follow up tasks with efficiency.
  • To advise potential clients of each stage of the initial process.
  • To correspond with CMCs
  • To maintain client conversion and prevent loss.
  • To identify reason for closure and overcome objections.
  • To offer advice and guidance to clients who are unsure of the claims process.
  • To generate good rapport with clients to optimize call.
  • To be available to take/receive calls
  • Early identification of any potential issues i.e not a package, insufficient evidence
  • Secure full details of witnesses to fully complete witness questionnaires.
  • Ensure Data Protection is adhered to on all calls & paper submissions.
  • Ensure compliance is adhered to, as per the specific call requirements.
  • To use negotiation tactics to guarantee client stability/reliability.
  • To maintain company reputation and image.
  • To offer advice on funding.
  • To explain the next stages of a claim.
  • To recover retainers/documents reducing competition intervention.
  • To update and manage a comprehensive and detailed claims spreadsheet
  • Provide a daily update to the Head of Department

For more information on this role, please contact stephanie@acs-recruitment.co.uk

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