Customer Service Advisor

We are recruiting for a part time Customer Service Advisor for a legal firm in Manchester.

Duties will include, but not be limited to,

  • To efficiently manage the repair process including:
    • Arranging and confirming repair booking dates
    • Chasing independent engineers for authorisation
    • Confirming expected completion dates
    • Confirming repair completion and vehicle return
  • Arranging, monitoring & terminating replacement hire vehicles.
  • Maximise hires started.
  • Managing total losses.
  • To deal with general claims queries and advising the client accordingly promoting credit services and advising of those best suited to the customers’ needs
  • To follow the process flow throughout the life of the claim
  • Efficiently dealing with written and verbal communications, both internal and external
  • Accurately maintain records of customer contact and diarising follow up contact.
  • Accurately deal and liaise with other internal departments on any associated queries raised.
  • Developing good working relations with all contacts in order to meet customer and regulatory requirements.
  • Always working towards achieving department/personal SLA’s and targets

Qualifications, Knowledge and Experience 

Essential

  • GCSE English and Maths or equivalent
  • A minimum of 9-12 months previous experience of working within the insurance industry environment.
  • Persuasive communicator and negotiator – able to deal with awkward situations in a calm and friendly manner.
  • A positive and self-confident approach displaying composure under pressure when dealing with third parties and customers as representatives of the Company.
  • Ability to utilise sales techniques when dealing with third party insurers to ensure the quick recovery of our outlay.

Desirable

  • Legal knowledge
  • The ability to recognise and deal with problematic claims and or refer them to more senior members of staff for appropriate action.
  • Well organised and able to work with little supervision.
  • A willingness to offer suggestions where problems may be identified.
  • Understanding of ABI GTA
  • Understanding of hire rates
  • Understanding of liability

Hours 4.30pm – 10.30pm

Shift pattern – 4 on – 4 off

Salary £15,500 pro rata.

For more information on this role, please contact jamie@acs-recruitment.co.uk