We are looking for a Claims Handler for our Liverpool based client.
Key duties include, but are not limited to:
• Pro-actively manage a caseload of Public Liability (Property Damage) claims up to a reserve value of £5,000 and some supervised minor Public Liability (Injury) claims up to a reserve of £2,000 from inception to conclusion
• Refer any claims in excess of authority limit to an appropriate level
• Contribute to continuous improvement in service delivery to clients
• Continually adhere to client specific & legal protocols
• Create accurate Claims Management System records
• Assist in progressing other claims outside of own caseload
• Ensure quality, service standards and productivity levels are maintained to a high standard
• Develop client contacts and an understanding of the client culture
• To advise Team Leader/Claims Unit Service Manager of any client issues
• Report to Team Leader/Claims Unit Service Manager undertaking appropriate additional tasks
Candidate Requirements
• Casualty claims experience
• Customer service experience
• Experience of using Microsoft Word and email
• Excellent attention to detail
• Negotiation skills
• Communication skills
• Organisational skills
• Excellent time keeping skills
• The ability to work as a team and independently
• The ability to manage own workload
For more information on this role, please contact [email protected]